FAQ's
Inflatable 5K FAQs
Trail FAQs
Virtual FAQs
Inflatable 5K Frequently Asked Questions
HOW DO I ENTER A GROUP?
Use the form found on the event page to add each member of your team to the cart. The group discount will be automatically applied to each entry when you have four or more runners in your cart.
CAN I ADD MORE PEOPLE TO MY BOOKING?
You will need to make a new booking. Group discounts are applied per booking only.
CAN I RUN WITH A GROUP OF FRIENDS?
Yes, please make sure you all enter the same start wave.
IS THE RUN A RACE?
The Inflatable 5k is not a race. This is all about having fun & taking part with friends & family.
WHAT SHOULD I WEAR?
Want to get dressed up for the run? Go for it! We would recommend light running clothing, including a long sleeved top and good running shoes. A rain jacket is also a good idea if we have wet conditions on the day.
CAN I BRING MY FRIENDS AND FAMILY TO WATCH?
Yes, but why not encourage them to enter and give it a go?! Please do also share a car if possible as parking may be limited at the venue.
IS THERE PARKING AVAILABLE?
Parking is charged £5 per car, please have change ready for our parking marshals.
CAN I SKIP SECTIONS ON THE COURSE?
Yes, if you don't feel like doing a particular obstacle, just walk around it.
WHERE DO I COLLECT MY PRE-ORDERED MERCHENDISE?
Merchandise must be collected on the event day from the merchandise tent.
IS THERE AN AGE LIMIT?
The inflatable 5k is open for ages 5 and up. Children aged 15 and under must be accompanied by a participating adult at all times (max 3 children per 1 adult).
CAN I BUY A TICKET ON THE DAY?
Yes. On the day entries are available and are subject to on the day pricing. Please see the event page for more information.
WHAT IS INCLUDED IN MY ENTRY?
The entry pack (sent in the post or you can collect on the day) includes your stick on bib number. At the finish everyone gets a medal, running socks, multifunctional headscarf and an eat natural bar.
WILL I RECEIVE ANY ADDITIONAL INFORMATION BEFORE THE EVENT?
Yes, we will send out a pre-event information pack via e-mail one week before the event. This will include confirmation of your entry, direction maps with parking and venue details, & your start time.
CAN I LEAVE MY BAG SOMEWHERE WHILE I TAKE PART?
Yes, there will be a bag drop at the event centre which costs £3 per bag.
ARE DOGS ALLOWED AT THE EVENT?
Sorry, we do not allow dogs at our events. Guide dogs and assistance dogs are permitted.
WHAT IS INCLUDED IN THE PACK & PROCESSING FEE?
Pack and processing fee is a Per Person fee, this includes: Transaction fee's, the processing and sending out of the runners packs - which include items such as; runners bibs and event day instructions.
I AM PREGNANT, CAN I RUN?
We would advise against it, however, it is your responsibility to contact a medical professional regarding this.
I HAVE LOST MY PACK CAN I STILL PARTICIPATE?
Yes! Please contact us with your entry ID and we can arrange for a replacement pack to be collected on event day.
I HAVE MY BIB NUMBER, DO I NEED TO REGISTER?
No. If you have your bib number you just need to turn up on the day, warm up and head on out when it gets to your wave time.
WE ARE A CHARITY, DO YOU OFFER CHARITY DISCOUNTS?
Yes we do. Please contact us for full information.
IS WATER PROVIDED ON COURSE?
Yes, we have a water station approximately halfway around the course.
CAN I WEAR A GOPRO?
You are able to wear an action camera yes. It is your own responsibility to keep this safe and undamaged.
WHAT IS FLEXIWAVE?
The FlexiWave option offers you a discount off the full price. Everyone in the same booking will be assigned the same wave time. This will be chosen for you one to two weeks before event day.
I CAN NO LONGER ATTEND, CAN I AMEND MY BOOKING?
You can transfer you booking to another person up to two weeks prior to the event, there is a £5 administration fee for this.
Trail Run Frequently Asked Questions
HOW DO I ENTER A GROUP?
Use the form found on the event page to add each member of your team to the cart.
CAN I ADD MORE PEOPLE TO MY BOOKING?
You will need to make a new booking. Group discounts are applied per booking only.
CAN I RUN WITH A GROUP OF FRIENDS?
Yes! Please car share where possible as parking may be limited at the venue.
WHAT SHOULD I WEAR?
We would recommend trail running clothing and trail running shoes. A rain jacket is also a good idea if we have wet conditions on the day.
CAN I GET A REFUND?
No, unfortunately we cannot. We can offer to transfer your ticket to a replacement runner if we are contacted two weeks before the event you have entered, this will incur a £5 charge. Please read our terms & conditions for further information.
CAN I BRING MY FRIENDS AND FAMILY TO WATCH?
Yes! However, please car share where possible as parking may be limited at the venue.
IS THERE AN AGE LIMIT?
Our trail running events are open to ages 12+.
CAN I BUY A TICKET ON THE DAY?
Yes, if the event has not sold out. On the day entries are available and are subject to on the day pricing. Please see the event page for more information.
WHAT IS INCLUDED IN MY ENTRY?
The entry pack (sent in the post approximately 1 week prior to the event) includes your bib number. At the finish everyone gets a medal, running socks, multifunctional headscarf and an eat natural bar.
WILL I RECEIVE ANY ADDITIONAL INFORMATION BEFORE THE EVENT?
Yes, we will send out a pre-event information pack via e-mail 1-2 weeks before the event. This will include confirmation of your entry, direction maps with parking and venue details & your start time.
ARE DOGS ALLOWED AT THE EVENT?
Sorry, we do not allow dogs at our events unless it specifically states canicross on the event. Guide dogs and assistance dogs are permitted.
I AM PREGNANT, CAN I RUN?
We would advise to seek medical advice prior to taking part in a trail run if you are pregnant.
I HAVE LOST MY PACK CAN I STILL PARTICIPATE?
Yes! Please contact us with your entry ID and we can arrange for a replacement pack to be collected on event day.
I HAVE MY BIB NUMBER, DO I NEED TO REGISTER?
No. If you have your bib number you just need to turn up on the day, warm up and head on out at your start time.
IS WATER PROVIDED ON COURSE?
Participants are encouraged to bring their own water and nutrition to the event. Emergency water will be available at the aid stations. Please bring a reusable cup / bottle if you think you may need to use this.
CAN I WEAR A GOPRO?
You are able to wear an action camera yes. It is your own responsibility to keep this safe and undamaged.
WHEN DO I GET MY RESULTS?
We will send you your result via email once the event has taken place.
Virtual Challenge Frequently Asked Questions
HOW DOES IT WORK?
- Choose your challenge!
- Get your running shoes on and complete the challenge.
- Submit evidence via the link provided. E.g screen shot of any tracking / fitness app.
- Your medal, certificate and running socks will be sent to you.
WHAT DO YOU MEAN BY EVIDENCE?
So we can check you have completed the challenge successfully. We ask for a screen shot of one of the many running / fitness apps or even a picture of your treadmill display or running watch data will be fine.
DO YOU HAVE TO COMPLETE THE DISTANCE ALL IN ONE GO?
Absolutely not! You can split your challenge over a few days or weeks. For example, you may complete a 10k run with 2 x 5k, or 5x 2k, it's up to you!
HOW DO I UPLOAD MY EVIDENCE?
It's easy, click the link we will send you when you purchase your Virtual Running Challenge. Upload the evidence and press submit. It is super easy.
HOW FAR DO I HAVE TO RUN?
All of our challenges are different and have multiple distances to choose from. You will find a distance to suit all abilities and levels of fitness.
WHO CAN ENTER A VIRTUAL RACE?
Anyone and everyone! We would ask that if your child (under 16) wants to take part that they should complete the challenge under the supervision of an adult.
WHEN WILL I GET MY MEDAL?
You will find the first send out date on each Virtual Challenge medal page. After this date we aim to send medals out at least 3 times a week. Medals are sent out second class so please allow up to 4 working days to receive it.